How to keep your peace of mind when navigating interactions with the CRA

Dealing with the Canada Revenue Agency (CRA) can feel overwhelming, especially in today’s economic climate. Long wait times and sometimes-conflicting information can make even simple tasks seem challenging. These five practical tips can help you navigate interactions with the CRA more smoothly — and keep your peace of mind throughout the process.

1. Take control online

The CRA website has experienced significant upgrades, which means many issues can now be handled without ever picking up the phone. You can change your address, update your marital status, add a dependent, and revise your direct deposit info all through the online portal.

Handling these tasks yourself if often faster and more reliable than relying on a CRA agent given the high wait and processing times. Taking control online can help you prevent things from slipping through the cracks.

2. Be prepared

The CRA will typically transfer you between departments to find someone who can help you with your specific issue. You will need to repeat your story each time, since departments don’t always communicate with each other or have access to the notes from previous conversations.

Write down exactly what you need help with and keep a record of the answers you received to stay organized. This makes it easier to confirm information or clarify with the next agent you speak with.

3. Keep detailed records

It is important to remember that the CRA can reassess your taxes — and the general rule is to keep your tax records for the six-year period that begins after the end of the tax year. For example, you should keep your filed 2025 tax return and supporting documents until 2031.

Set up a file folder sorted by year for major documents, including T4s, medical receipts, daycare receipts, and more. Respond promptly if you receive a demand letter or request for information. Ignoring CRA requests can lead to fines and penalties, so timely compliance is crucial. 

4. Be respectful

Remember to keep your tone respectful when speaking with a CRA agent. The CRA has zero tolerance for abusive language, and calls will be disconnected if you yell or use profanity. Politely ask to speak with another agent or a manager for clarification if you disagree with the information provided or believe it’s incorrect. Keep in mind that most agents at the CRA are trying their best to help you and that you get better results by being polite and respectful.

5. Use online resources and seek professional help

The CRA provides plenty of online resources for basic questions — including how to file a tax return, set up an account, or determine your benefits. It is important to make sure you know the rules for your province. If you feel stuck, consider finding a local accountant who knows the tax rules and has experience dealing with the CRA professionally.

Reach out to your local MNP Licensed Insolvency Trustee if you find yourself in a situation where the debt you owe to the CRA feels overwhelming or the CRA is taking action against your income, accounts, or property. LITs can help you review all your debt relief options so you can choose the solution that works best for your specific situation. Together, we can help you achieve a debt-free future.