I was terrified to get started on addressing my debt. Once I was in the office, I felt comfortable and at ease with my situation. They helped me though every step, with a smile. Over the past 5 years I've called Shelly with questions, she answered them with simple instructions, and a calm attitude which made things easy for me. Not only that, her attentions to recalling details were impressive to say the least. She never stumbled with her answers, she knew exactly what to do and how to do it with ease. She went above and beyond to help me, she was always pleasant to speak to. I can't say enough good things about her. She truly cares for her clients. For those of you who are on the fence about address your debt, please reach out to her. You won't regret it. Thank you MNP. You've made a difference in my life.